We hiring a Merchant Support Engineer
Glade is a Digital Bank that provides superior banking experience and financial tool that helps small businesses in Africa to grow.
To provide pre and post-sales support for merchants and other users of Glade.
Functions and Responsibilities
Help merchants with integration.
The first point of contact for technical issues from merchants.
Communicate feedback from merchants to the team.
Triage and Escalate customer issues as necessary.
Participate in product development meetings and advocating for users based on feedback and interactions.
Bachelor’s degree in computer science or a related field is advantageous.
Experience with PHP programming is desired.
Experience with simple API integration.
Experienced using CMS like WordPress and installing plugins is desired.
Customer service experience is required.
Experience with documentation is a plus.
Good command of English and effective communication skills are a plus.
Process-oriented and a focused mindset.
The ability to retain important information.
Effective communication skills and exceptional customer service skills.
Key Performance Indicators
To be completed
To be completed
How to Apply
Signup on the platform as a Service Provider before applying for the job.
State your counter offer amount in the cost section without separating the zero digits with a comma e.g (70000)
Your motivation pitch on your quotation should show how well you are a fit for the gig.
Fill any relevant information in the description form field.
Have a complete profile with professional pictures (less than 1MB), qualifications, experience, certificates, uploaded sample creatives and your address/location (pinned on the map).