Customer On-boarding Officer: To source, integrate and monitor new users on our online platform.

  • Full Time
  • Remote
  • Posted 4 weeks ago
  • Expire Date May 30, 2020
  • Job Status PUBLISH

Job Details

This position has been filled
  • Job Type: Full Time
  • Categories: ,
  • Location: Remote
  • Posted On: 4 weeks ago
  • Cost: ₦50,000.00

Job Description

Objectives

  • To source, integrate and monitor new users on our online platform
  • To consistently track and synthesize customers feedback into actionable insight for regular system updates

Functions and Responsibilities

  • Drive economic activity on the online platform by enlisting top quality users (service providers and clients)
  • Achieve exceptional quality communication in publicizing the platform and managing user integration and feedback
  • Analyze and report customer onboarding data and statistics, assisting the organization to make key business decisions, especially regarding improvement initiatives
  • Guide users on how to update and maintain good profiles on the platform as well as carrying out a background check on the users to avoid enlisting poor quality or fraudulent users
  • Facilitate the exchange of services by pointing users in the right direction
  • Design creative ways to onboard new users to fuel growth
  • Build strong relationships and brand loyalty with users

Key Performance Indicators

  • ┬áNumber of users enlisted based on targets set per category (service providers and clients)
  • Update feedback catalog collated from daily inputs
  • Reports of activities
  • Volume of economic activities on the platform
  • The online popularity of the platform
  • User satisfaction and retention

Functional Competence Requirements

  • Excellent written and oral communication skills
  • Excellent and exceptional customer service skills
  • Critical thinking ability
  • Functional knowledge and skills in using Microsoft Office applications (PPT, EXCEL, WORD)
  • Attention to details
  • Proactive problem solver
  • Experience with e-commerce and digital marketing

Responsibility Level

  • High level of independence and self-motivation

How to Apply
Signup on the platform as a Service Provider before applying for the job.
State your counteroffer amount in the cost section without separating the zero digits with a comma e.g (4000). Your motivation pitch on your quotation should show how well you are a fit for the gig. Fill any relevant information in the description form field. Have a complete profile with professional pictures (less than 1MB), qualifications, experience, certificates, uploaded sample creatives, and your address/location (pinned on the map).